Baazi 99's Privacy Policy — Your information is safe with us

Baazi 99 (baazi99.bet) is a trusted online Sports Betting and gaming platform built for sports fans across Bangladesh. We believe your personal information is a valuable asset — and keeping it safe is one of our most important responsibilities.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the steps we take to keep it secure. Baazi 99's Privacy Policy is built in line with international data protection standards.

This policy applies to the Baazi 99 website, mobile app, and all associated digital services. It is essential that you read this Privacy Policy in full before using our services.

Baazi 99 only collects information that is strictly necessary to operate our services smoothly. We never request excessive or unnecessary data. A detailed breakdown of what we collect is provided below.

A. Information provided at registration

• Full name & date of birth
• Mobile number and email address (where applicable)
• Home address and district
• National ID number (for KYC verification)
• Preferred language & currency

B. Transaction & Betting Information

• Deposit & withdrawal history
• Payment method details (bKash/Nagad/Rocket number)
• Betting history & game logs
• Bonus usage history

C. Device & technical information

• IP address and location data
• Browser type and version
• Operating system and device information
• Cookies & Session Data
• Site visit times and page view history

D. Customer Support Information

• Records of communication via live chat, email, or phone
• Details of the complaint or request
• Feedback and opinions shared through surveys

Baazi 99 uses the information we collect solely for specific, legitimate purposes. We never sell your data or use it beyond what has been authorized.

Primary Use

• Account Management: For registration, login, and profile updates.
• Identity Verification (KYC): To verify age and identity for the prevention of fraud and money laundering.
• Transaction Processing: To ensure fast and secure deposits and withdrawals.
• Customer Support: To properly address your complaints and queries.

Secondary Use

• Personalized Experience: To deliver promotions and offers tailored to your preferences.
• Platform Improvement: To analyze user behavior and improve the quality of our services.
• Security Monitoring: To detect and prevent suspicious activity.
• Legal Compliance: To meet regulatory requirements.
• Responsible Gaming: To identify problematic gambling patterns and provide support to members.

Baazi 99 stores your personal information on secure servers. Our data centers use advanced encryption technology and undergo regular security audits.

How Long We Retain Your Data

• All personal data is retained for as long as the account remains active.
• Even after an account is closed, transaction records may be retained for up to 5 years where legally required.
• KYC documents are retained for a specified period in accordance with regulatory guidelines.
• Customer support communication records are kept for a maximum of 2 years.

Storage Security

Our servers are protected with AES-256 encryption. Data access is restricted to authorized personnel only, and every access is logged. Data backups are stored regularly in secure locations.

Baazi 99 never sells or rents your personal information for advertising purposes. In certain limited circumstances, however, some data may be shared.

When Your Data Is Shared

• Payment Processors: Necessary information is shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
• Technology Service Providers: Technology partners who support platform operations are granted limited access to specific data only.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from law enforcement authorities.
• Fraud Prevention: Information may be shared with relevant authorities in connection with investigations into money laundering or fraud.

Baazi 99 uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser that help improve your experience.

Types of Cookies

• Essential Cookies: Maintaining login sessions and security verification — the site cannot function properly without these.
• Functional Cookies: To remember your preferred language, theme, and settings.
• Analytics Cookies: To understand which parts of the site are used most and improve them accordingly.
• Marketing Cookies: To show you relevant promotions based on your preferences (you can opt out at any time).

Cookie Controls

You can disable or clear cookies from your browser settings at any time. However, disabling essential cookies may cause some features of the site to stop working properly.

Under Baazi 99's Privacy Policy, you have several important rights over your personal data. We respect these rights and act on them as promptly as possible.

To exercise any of your rights support@baazi99.betto email us. We will respond within 30 days.

Baazi 99 services are intended solely for individuals aged 18 and above. We do not knowingly collect information from minors. Age verification is active during the registration process.

If a parent or guardian discovers that their child has created an account on our platform, please contact us immediately. We will promptly disable the account and delete all associated data.

Baazi 99 uses industry-leading security technology to keep your data safe. Our security team monitors systems 24/7 and responds swiftly to any threat.

Technical Security

• SSL/TLS encryption — all data transfers are secured.
• AES-256 data encryption — all stored data is encrypted.
• Two-factor authentication (2FA) — an additional layer of security for your account.
• Firewall & DDoS protection — to defend against external attacks.
• Regular penetration testing — to identify and address system vulnerabilities.

Stay Safe Too

• Use a strong password and never share it with anyone.
• Avoid logging in on public Wi-Fi.
• Log out after using your account.
• Report any suspicious activity to Support right away.

Baazi 99 reserves the right to update this Privacy Policy as needed. Changes may occur due to legal requirements, new technologies, or updates to our services.

• Any changes will be published on this page and the "Last Updated" date will be revised accordingly.
• For significant changes, an SMS or notification may be sent to your registered mobile number.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.

For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us. Our dedicated data protection team is always here to help.